Skills And Tools:
- Resolve customer complaints via phone or face to face.
- Greet customers warmly and ascertain any problem they may have.
- Advise on any information the customer may need.
- Work with customer service manager to ensure proper customer service is being delivered.
- Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Coordinate with other departments to Solve Customers' Complaints.
- Bachelor's Degree in any related field.
- 1-3 years of experience preferably in the same field.
- Excellent communication skills.
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