Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews;
- Finding ways to measure customer satisfaction and improve service
- Assist in quotations with patients
- Handling face-to-face or through calls the inquiries from customers
- Responds promptly and professionally to patient concerns and finds acceptable solutions to patient inquiries
- Build relationships with customers
- Handling problems and manage angry customers
- Responsible for VIP accounts
Job Requirements
Qualification & Education & Experience:
- Bachelor's degree or Associate degree in a related field strongly preferred
- At least 2- 3 years of proven experience
Training & Knowledge & Skills:
- Experience of working in a high customer-focused service delivery role.
- An excellent customer focused manner at all times.
- Demonstrating the ability to be proactive and to possess strategic thinking skills.
- The ability to communicate effectively at all levels.
- A very high standard of personal appearance.