Job Details
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Job Description
- Review and moderate generated content and profiles (either pre-, post- or reactive moderation).
- Maintain the Moderation Guidelines and ensure they are up to date.
- Respond, transfer and follow up the online complains/requests and escalating when necessary.
- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms.
- Produce report about complains to be used on user experience enhancement plan. From (Facebook, Instagram and live chat)
- Regularly give a feedback about insights gained from community.
- Monitor all industry and company information and news to anticipate potential issues.
- Follow up the online orders and make the outbound calls when needed
Job Requirements
- Very Good Communication Skills
- Very Good Customer Service Skills
- Good English language level
- Hard Worker
- Active Person
