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Job Description
- Responding promptly to customers via email, chat inquiries and phone.
- Manage social media platforms.
- Process online orders.
- Provide order information to customers
- Patiently listening to customer inquiries & solving them with a pleasant attitude.
- Reviewing customer orders/accounts and update their transaction status.
- Drafting necessary emails as required by our customers.
- Maintaining detailed records of interactions with customers for reference.
- Coordinating with internal departments to improve procedures & find solutions.
- Following up with customers to ensure they are completely satisfied.
- Recommend improvements based on information received
Job Requirements
- 1 year of prior experience as a customer service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
