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Job Description
Responsibilities:
- Supervise a team of translators and perform post-edition, quality assurance, and mapping of linguistic projects.
- Measure and manage team performance and provide regular feedback and performance coaching to direct reports.
- Identify barriers to achieving accuracy, productivity, and quality, creating and driving plans to address them.
- Possess a sense of ownership of projects, identify process improvement opportunities, solve complex issues and proactively manage crises.
- Develop, analyze and improve new strategies, projects and procedures to meet short- and long-term goals.
- Resource management and hiring – build staffing and capacity plans and monitor progress against plan.
- Coach and develop translators for job enrichment opportunities and internal promotions.
- Create an inspiring team culture in line with the leadership principles, and based on open communication, inclusion and high levels of job satisfaction.
Job Requirements
- Bachelor’s degree (or higher) in translation from an accredited university.
- Minimum of 5 years of work experience in a fast-paced environment.
- Previous experience coordinating, mentoring and coaching people.
- Demonstrate experience in end to end project or program management with track record of delivering results.
- Proven ability to analyze data, using the data to drive decision-making and implement effective solutions.
- Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of audiences in a diverse environment.
- Proven ability to lead by influence, giving and receiving feedback effectively.
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
- Strong prioritization, time management skills and ability to delegate effectively.