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IT Support Engineer / Web Application Engineer

Smart Village, Giza
Posted 5 years ago
47Applicants for1 open position
  • 44Viewed
  • 4In Consideration
  • 40Not Selected
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Job Details

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Job Description

IT Services Engineer is part of an operations engineering team, will be focusing on the Infrastructure and the connectivity of the deployed solution, as well as the integration of the solution with the remote sites and customer interfaces.

  • Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool.
  • Respond to all escalations on a timely manner in line with the Incident Handling Policy.
  • Provide updates to the customers per the Incident Handling guidelines. Updates include managing updates notifications, Email and Telephone communication.
  • Diagnose incidents utilizing administration tools or remote control utilities to troubleshoot PC, operating system or system incidents
  • Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
  • Perform technical escalations in line with Incident Handling policy

Job Requirements

Technical Knowledge and expertise

  • Professional Qualification in Engineering / Computer Science / Mathematics / Physics or equivalent or 4+ Years practical experience in the Communications industry.
  • Knowledge of TCP/IP networking is a must.
  • Troubleshooting skills, integration experience with network elements.
  • Virtualization knowledge is a must
  • Fair knowledge of web development including programming languages such as visual C++, Java, JS, HTML, CSS, Web development, SDKs, REST APIs. is Plus.
  • UNIX shell scripting skills
  • Knowledge of configuring, troubleshooting and optimizing complex TCP/IP Networks and or optimizing databases, preferably with formal certification
  • Experience in the computer or telecoms industry within a mission critical environment
  • Excellent TCP/IP knowledge and routing.
  • Complex IP network setup & subnetting.
  • L2 & L3 routing and configuration; VLANS / Routing experts.
  • Good knowledge of virtualization & RedHat Linux.
  • Former exposure to (wireless) telecommunication products and inter-working experience gained within customer environments would be a significant advantage.
  • Good communication skills both written and verbal in the English language.
  • A strong desire to learn and keep on learning. Both from classroom instruction, mentoring and coaching from seniors and self-learning.
  • Strong analytical and problem-solving skills.
  • Ability to communicate technical information and concepts in a simple manner.
  • Ability to remain calm, focused and able to prioritize tasks when working within a high pressurized environment.
  • Proactive approach with a can-do and will-do attitude at all times.
  • Flexibility to travel locally if ever required
  • Willingness to work in shifts (15:00 – 23:00 Sunday to Thursday several times per Quarter).

Core Skills

  • Technical Excellence
  • Problem Solving
  • Results Orientation
  • Customer Management
  • Team Player

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