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Job Description
Customer Services Engineer is part of an operations engineering team, with cross product responsibility, managed by a team manager. The team forms part of global support organization providing first class support to customers on a worldwide basis.
Daily life of the Customer Services Engineer primarily consists of providing customer support for deployed systems. Such systems are mission critical and revenue generating products in the Wireless sector.
- Analyze customer requirements
- Provide the guidance to development teams during different phases of solution implementation.
- Adapt solution design to be applicable in agile environment (SCRUM).
- Work with business teams, project managers, scrum masters and technical teams to jointly develop a design for each project
- Assist with pre-sales missions, interact with customers, suppliers, partners or prospects and participate in the development of “business cases”.
Willingness to work in shifts (15:00 – 23:00 Sunday to Thursday several times per Quarter).
Job Requirements
Technical Knowledge and expertise
- RedHat Linux Experience is needed.
- Virtualization knowledge is a must
- Knowledge of Network core & Signaling is mandatory.
- Knowledge of configuring, troubleshooting and optimizing complex TCP/IP Networks and or optimizing databases, preferably with formal certification
- Professional Qualification in Engineering / Computer Science / Mathematics / Physics or equivalent or 2+ Years practical experience in the Communications industry.
- Troubleshooting skills, integration experience with network elements.
- HW knowledge
- UNIX shell scripting skills
- Experience in the computer or telecoms industry within a mission critical environment
- Former exposure to (wireless) telecommunication products and inter-working experience gained within customer environments would be a significant advantage.
- Good communication skills both written and verbal in the English language.
- A strong desire to learn and keep on learning, Both from classroom instruction, mentoring and coaching from seniors and self-learning.
- A strong, broad knowledge and understanding of Networking and how networks operate
- Strong analytical and problem solving skills.
- Ability to communicate technical information and concepts in a simple manner
- Ability to remain calm, focused and able to prioritize tasks when working within a high pressurized environment.
- Proactive approach with a can-do and will-do attitude at all times.
- Flexibility to travel locally if ever required
Core Skills
- Technical Excellence
- Problem Solving
- Results Orientation
- Customer Management
- Team Player
