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Call Center Representative

MTI Holding
Cairo, Egypt
Posted 5 years ago
52Applicants for1 open position
  • 14Viewed
  • 1In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Adhering to all company policies and procedures

Job Requirements

  • Bachelor's degree
  • More education or experience may be preferred.
  • Exceptional customer service, active listening skills
  • Verbal and written communication skills
  • Professional phone voice
  • Ability to ask prying questions and diffuse tense situations
  • Adaptability and accountability.

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