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Job Description
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Adhering to all company policies and procedures
Job Requirements
- Bachelor's degree
- More education or experience may be preferred.
- Exceptional customer service, active listening skills
- Verbal and written communication skills
- Professional phone voice
- Ability to ask prying questions and diffuse tense situations
- Adaptability and accountability.