Call Center Representative

MTI Holding - Cairo

52
Applicants for
1 open position
14
Seen
1
Shortlisted
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Adhering to all company policies and procedures
Job Requirements
  • Bachelor's degree
  • More education or experience may be preferred.
  • Exceptional customer service, active listening skills
  • Verbal and written communication skills
  • Professional phone voice
  • Ability to ask prying questions and diffuse tense situations
  • Adaptability and accountability.

About this Company


MTI Holding is a progressive and forward-thinking organization dedicated to the pursuit of global growth opportunities.With More than four decades of experience in international techno-business, We’re experts in empowering partnerships to improve performance, Increase... (More)

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