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Customer Service Representative

Waffarx
Giza, Egypt
Posted 5 years ago
37Applicants for1 open position
  • 22Viewed
  • 7In Consideration
  • 1Not Selected
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Job Details

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Job Description

Hiring Criteria at WaffarX :

  • We appreciate the efforts of our employees to grow our business. We depend on diversity, build on knowledge and experience, and reward innovation.
  • We define the destination and our employees pave the way towards it, thus we are looking for fresh minds, enthusiastic spirit, and team players.
  • We offer lots of opportunities to learn and improve your skills in a booming sector such as e-commerce, and the whole team shares the experience and thus the growth.
  • If you feel you can bring talent, innovation and enthusiasm to our workforce then please consider the opportunities we have available.

Job Summary:

  • The Customer Service Representative is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of the company’s products and programs as well as communicating effectively within the company.

Essential Duties/Responsibilities:

  • Respond to customer web inquiries regarding online merchandise or service orders.
  • Assist customers via phone, email and chat regarding placing orders, order confirmation, product/promotion questions with the goal of increasing business, customer satisfaction and retention.
  • Document customer issues and inputs in ticketing system.
  • Ensure prompt and proper resolution of customer queries by providing additional information or engaging others in the organization to provide a solution according to defined procedures.
  • Achieve productivity standards and goals while maintaining the highest level of customer service
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Create and maintain customer loyalty by providing unforgettable service
  • Work with team to achieve department goals such as updating response templates for customer queries
  • Perform other duties as assigned by supervisor

Job Requirements

Job Qualifications:

  • 1 years of Customer Service Experience
  • Fluency in spoken and written English
  • Fluency in written Arabic
  • Ability to answer a high volume of messages/phone calls.
  • Excellent interpersonal skills
  • Demonstrate sound decision making abilities
  • Ability to anticipate problems and create solutions for them with Strong attention to detail
  • Accept and adapt well to corporate or departmental change
  • Able to begin tasks with limited supervision
  • Understand and process new information quickly
  • Understand the value of creating customer loyalty
  • Maintain stable performance and poise in high stress situations
  • Digital and E-commerce experience preferred.

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