- Experience Needed:
- More than 1 year
- Career Level:
- Entry Level
- Job Type:
- Full Time
About the Job
Hiring Criteria at WaffarX :
- We appreciate the efforts of our employees to grow our business. We depend on diversity, build on knowledge and experience, and reward innovation.
- We define the destination and our employees pave the way towards it, thus we are looking for fresh minds, enthusiastic spirit, and team players.
- We offer lots of opportunities to learn and improve your skills in a booming sector such as e-commerce, and the whole team shares the experience and thus the growth.
- If you feel you can bring talent, innovation and enthusiasm to our workforce then please consider the opportunities we have available.
- The Customer Service Representative is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of the company’s products and programs as well as communicating effectively within the company.
- Respond to customer web inquiries regarding online merchandise or service orders.
- Assist customers via phone, email and chat regarding placing orders, order confirmation, product/promotion questions with the goal of increasing business, customer satisfaction and retention.
- Document customer issues and inputs in ticketing system.
- Ensure prompt and proper resolution of customer queries by providing additional information or engaging others in the organization to provide a solution according to defined procedures.
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Create and maintain customer loyalty by providing unforgettable service
- Work with team to achieve department goals such as updating response templates for customer queries
- Perform other duties as assigned by supervisor
More than 1 year
Not Specified at least
Information Technology Services Internet/E-commerce Online Media
About this Company
WaffarX is Egypt’s first Cash Back provider connecting consumers with ongoing savings via current offers from our growing network of advertiser partners.
See all Careers and Jobs at Waffarx
Our mission is to create the largest single source of qualified online buyers in the MENA region & Africa...