Customer Service Representative

Waffarx - Giza

Applicants for
1 open position
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job

Hiring Criteria at WaffarX :

  • We appreciate the efforts of our employees to grow our business. We depend on diversity, build on knowledge and experience, and reward innovation.
  • We define the destination and our employees pave the way towards it, thus we are looking for fresh minds, enthusiastic spirit, and team players.
  • We offer lots of opportunities to learn and improve your skills in a booming sector such as e-commerce, and the whole team shares the experience and thus the growth.
  • If you feel you can bring talent, innovation and enthusiasm to our workforce then please consider the opportunities we have available.

Job Summary:

  • The Customer Service Representative is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of the company’s products and programs as well as communicating effectively within the company.

Essential Duties/Responsibilities:

  • Respond to customer web inquiries regarding online merchandise or service orders.
  • Assist customers via phone, email and chat regarding placing orders, order confirmation, product/promotion questions with the goal of increasing business, customer satisfaction and retention.
  • Document customer issues and inputs in ticketing system.
  • Ensure prompt and proper resolution of customer queries by providing additional information or engaging others in the organization to provide a solution according to defined procedures.
  • Achieve productivity standards and goals while maintaining the highest level of customer service
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Create and maintain customer loyalty by providing unforgettable service
  • Work with team to achieve department goals such as updating response templates for customer queries
  • Perform other duties as assigned by supervisor
Job Requirements

Job Qualifications:

  • 1 years of Customer Service Experience
  • Fluency in spoken and written English
  • Fluency in written Arabic
  • Ability to answer a high volume of messages/phone calls.
  • Excellent interpersonal skills
  • Demonstrate sound decision making abilities
  • Ability to anticipate problems and create solutions for them with Strong attention to detail
  • Accept and adapt well to corporate or departmental change
  • Able to begin tasks with limited supervision
  • Understand and process new information quickly
  • Understand the value of creating customer loyalty
  • Maintain stable performance and poise in high stress situations
  • Digital and E-commerce experience preferred.
About this Company

WaffarX is Egypt’s first Cash Back provider connecting consumers with ongoing savings via current offers from our growing network of advertiser partners.

Our mission is to create the largest single source of qualified online buyers in the MENA region & Africa... (More)

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