Customer Service Representative
MIRAD -
Maadi, CairoPosted 5 years ago120Applicants for1 open position
- 7Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
- Act as the company gatekeeper
- Suggest solutions when a product malfunctions
- Handle product recalls
Job Requirements
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Customer Service
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Product Knowledge
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Quality Focus
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Market Knowledge
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Documentation Skills
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Listening Skills
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Phone Skills
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Resolving Conflict
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Multitask
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Patience
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Negotiation
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Positive Attitude
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Attention to Detail
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People Oriented
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Analysis
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Problem Solving
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Organizational Skills
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Adaptability
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Ability to Work Under Pressure
- Computer Skills
