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Customer Service Representative

Sykes Enterprises
Maadi, Cairo
Posted 5 years ago
128Applicants for10 open positions
  • 119Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • As a SYKES Customer Service Representative, you are responsible for acting as a liaison between customers and the client.
  • You deal with a variety of incoming contacts to the contact center.
  • Document customer interactions effectively
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Work Conditions:

  • Rotational shifts and weekends. (24/7)
  • Social and Medical insurance.
  • Door to door transportation for overnight shifts.
  • Transportation from and to Al Maadi Metro Station.

Job Requirements

  • Ability to communicate clearly and effectively in English
  • Fresh Graduates
  • Ability to read and write proficiently while multitasking (actively listening to the customer and answering questions)
  • Ability to type fast on a keyboard

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