Sales Associate

• Working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions.
• You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction.
• To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards.
• Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in a store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross-sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

job requirements

More than 1 year

Not Specified at least

Apparel and Fashion Luxury Goods and Jewelry Retail