Customer Service Operator

Conrad Hotels & Resorts - Cairo

Applicants for
1 open position
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
2,000 to 2,500 EGP per month
Arabic, English
1 open position
About the Job
  • Achieve positive outcomes from Guest queries in a timely and efficient manner.
  • Accept and deliver all messages correctly and promptly for both Guests and management.
  • Ensure all wake up calls take place at the correct time.
  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate.
  • Handle emergency calls immediately and relay comprehensive and accurate information, as required.
  • Demonstrate a high level of customer service at all times.
  • Comply with hotel security, fire regulations and all health and safety legislation.
  • Attend appropriate training courses, when required.
  • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity.
Job Requirements
  • Bachelor Degree.
  • Fluent English language.
  • Positive attitude and good communication skills, especially on the telephone.
  • Commitment to delivering a high level of customer service.
  • Ability to work on your own and as part of a team.
  • Ability to work in shifts.
  • Competent level of IT proficiency.
About this Company

Conrad Hotels & Resorts is the destination for the new generation of smart luxury travelers, for whom life, business, and pleasure seamlessly intersect. A global luxury brand of 24 properties across five continents, Conrad connects guests to people and places around the corner... (More)

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