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Customer Service - Call Center Agent

Beta Egypt
Heliopolis, Cairo
Posted 5 years ago
258Applicants for1 open position
  • 15Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

Main Job Duties:

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information and providing information.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Requirements

  • Bachelor Degree any discipline
  • 1-3 years Experience in CS
  • Fluent or very good English skills.
  • High communication and negotiation skills.
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Familiarity with CRM systems and practices
  • Preferably nearby residences in ( Heliopolis - Nasr city)

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