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Job Description
Main Job Duties:
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information and providing information.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Job Requirements
- Bachelor Degree any discipline
- 1-3 years Experience in CS
- Fluent or very good English skills.
- High communication and negotiation skills.
- Previous experience in a customer support role
- Track record of over-achieving quota
- Familiarity with CRM systems and practices
- Preferably nearby residences in ( Heliopolis - Nasr city)