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Job Description
Our client is a Multinational company in the Packaging Technology industry and they're looking for an Mechanical Service Engineer to work in the MENA region with the following roles:
Position Summary:
Responsible for installation, testing, analyzing, maintaining, repairing and training on Bosch packaging equipment. Provide customers with excellent technical customer service and ensure complete satisfaction.
Main Responsibilities:
- Provide field service repairs, training and installations as scheduled.
- Assist production with final machine testing and checkout.
- Train customers on proper operation, maintenance and safety rules of customer equipment.
- Coordinate development activities and upgrades related to updating and improving machine functionality.
- Provide support to customers, Customer Service and Sales, as required.
- Interact with Sales Managers/Project Managers on customer equipment needs/concerns and/or updates.
- Participate in training in order to maintain technical expertise and proficiency on applicable/new equipment and applications through internal training.
- Process expense and detailed trip reports on all service orders, in a timely fashion.
- Support other departments and functions.
Job Requirements
- Bachelor's Degree in Engineering or similar study required.
- 3+ years of experience in a similar position
- Deep mechanical expertise in Pharma machines – Preferable Sterile Liquid Filling
- Fluent in English & Arabic, German and/or French is an advantage
- Demonstrated advanced mechanical skills.
- Basic electrical and software (PLC, Motion Control, HMI) skills.
- Very good knowledge in assembly and solving problems intervention.
- Ability to effectively communicate with all levels of personnel, from production to management.
- Strong customer service focus.
- Ability to travel, both domestic and international up to 80% of the time.
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