Job Details
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Job Description
Main Job Duties:
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction.
- Make him feel special or important customer for the company,Understand customer need,Deal with him patiently.
- Provide accurate, valid and complete information by using the right methods/tools
- Build sustainable relationships of trust through open and interactive communication
- Meet personal/team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
- Greet customers warmly and ascertain problem or reason for calling
- Take payment information and other pertinent information such as addresses and phone numbers
- Act as the company gatekeeper.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
Job Requirements
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Proven customer support experience ( 2 years minimum)
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Familiar with CRM systems and practices.
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Quality Focus,Positive Attitude,Attention to Detail,People Oriented,Analysis,Problem Solving,Organizational Skills,Adaptability,Ability to Work Under Pressure,Computer Skills
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BA Degree
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Ability to multi-task, prioritize, and manage time effectively
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Excellent communication and presentation skills
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Strong phone contact handling skills and active listening
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Customer orientation and ability to adapt/respond to different types of characters.