Front Desk Agent

Urban Station - Mohandessin, Giza

Applicants for
5 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Confidential, Bonus
Education Level:
Bachelor's Degree at least
Arabic, English
5 open positions
About the Job
  • Greet and welcome clients and set a positive office atmosphere
  • Answer the phone questions, address complaints, take messages, and redirect calls to appropriate offices.
  • Make sure that all the cleaning work are completed before closing the branch every day.
  • Record all data comes from the sales process on the “Daily Sales Sheet” and follow-up on it.
  • Respond all inquiries from customers inside the branch or by phone or e-mail.
  • Review sales process weekly to check the percentages achieved and to increase sales rate.
  • Collect all customer invoices on daily basis to be sent to the financial department.
  • Reviewing the sales sheet to avoid any errors before sending it to the financial department.
  • Follow-up on the calendar to be aware by the booking schedules for the offices, training rooms and meetings for clients.
  • Make sure that all rooms are equipped in a proper way to receive any client according to their needs.
  • Receiving daily revenue from the previous shift and reviewing it before transfer to financial department.
  • Know well the monthly offers/discounts from the sales department to be presented to customers, to raise sales rates and to attract more customers.
  • Keen to provide outstanding service to the client and provide all needs to gain their satisfaction and to maintain them.
  • Follow-up on all task in the work-place throughout the day to resolve any problems that faced our clients.
  • Follow-up on the regular maintenance of the place to report for any malfunctions or the damaged materials to be repaired or for replacement.
  • Follow-up with the purchasing/admin departments in order to purchase needed supplies for the work-place.
  • Support in any assigned tasks when needed related to the scope of work.
  • Provide periodical reports to their superiors as needed.
Job Requirements
  • Any High BA/BS degree in Business Administration or any other relevant field.
  • From 0 – 2 years professional working experience.
  • Customer Service or Sales background is preferable
  • Very Good in both English and Arabic language is a must.
  • Very Good in using MS office application.
  • Very Good communication skills
  • Good in negotiation and presentation skills
  • Good in Decision making and problem solving
  • Good leadership skills
  • Attention to details