Job Details
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Job Description
- Receiving inbound calls for customer's inquiries
- Understand and respond to customer needs and issues over the phone.
- Assist, advise and provide solutions to customers
- Maintaining a professional attitude
- Comply with the work standards and processes
- Meeting set monthly KPIs.
- Work individually and as a part of a team.
- Accountability for pending cases until resolved.
- Creating CRM complaints and report any problematic issue.
- Share knowledge with colleagues and follow up with the concerned departments to close pending issues.
- Ensure a high level of customer's satisfaction
Job Requirements
- 1-2 years of experience in the field
- Excellent command of English
