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Call Center Pharmacist - Morning & After shift

Ezz Eldeen Pharmacy
Nasr City, Cairo
Posted 5 years ago
70Applicants for6 open positions
  • 20Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries.
  • Precertification for Phone approvals to our Providers.
  • Answer inbound calls as well as assist customers who have specific inquiries
  • Build customer’s interest in the services and products offered by the company
  • Provide personalized customer service of the highest level
  • Update the existing database with changes and the status of each existing/prospective customer/member
  • Document details of telephone conversation and actions are taken.
  • Correspond with Call Center Supervisor and Call Center Manager and keep an open channel of communication.
  • Maintaining records and close-loop each call by completing the clerical duties which include faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
  • Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work

Job Requirements

  • 1-2 years experienced in a pharmacy
  • Preferable previous experience in a pharmacy call center
  • Hard worker and intellectual

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