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Job Description
- Supervises on the payroll team that includes senior administrator and two administrators. - Reviews monthly salary transfer reports & headcount report.
- Revises on the monthly payroll of Raya Contact Center.
- Resolves payroll related issues of Raya Contact Center employees.
- Communicates regularly with the bank with regards to processing transactions as well as resolving any related issues.
- Ensures the implementation of any payroll related changes.
- Handles employees’ salary inquiries.
- Resolves payroll related escalations
- Resolves bank related issues such as recreating debit cards for employees in case of losing them.
- Uses the company’s systems such as Connect Zone and HITS for payroll related tasks.
- Ensures the compilation of payroll related data from the Operations department and employees’ direct managers.
- Maintains, prepares and processes payroll for organization personnel
- Compiles payroll-related data from Operations Department & Employees Managers (e.g. Monthly Variables, Quarter Variables, Bonus, Overtime, Deductions & Penalties)
- Migrates payroll related data to HITS-HR System
- Includes the data of newly hired, resigned & transferred employees on HITS-HR System
- Prepares the monthly changes sheet, monthly changes file & generates payroll related reports for Raya Holding C&B Representative audit
- Generates monthly salary transfer reports & Headcount report to be signed by the HR Manager
- Uploads the salary transfers reports on the online banking system of HSBC Bank. prepares AAIB Bank transfers and follows up till the authorizations are done
- Follows up with the banks till the salaries are transferred to the employees’ accounts
- Handles employees’ salary inquiries
- Issue HR Letters & Loan Requests for employees
- Audits on Egycare's quarter invoice and issues the payment request.
- Prepares Social Insurance Form No. 2
- Revises monthly Debit Notes issued by Raya Holding to be signed by the HR Supervisor (e.g. Social Insurance Debit Notes)
- Revises quarterly on the variance between the social insurance tracking sheet and social insurance print out - Supervises the Personnel & Medical Insurance function
- Audits on the Personnel tracking sheets: Contracts, Medical Insurance, Social Insurance, Access Cards, mobile deductions & Warning Letters) -
- Maintains, prepares and processes payroll for organization personnel
- Audits on employees attendance in the Employee Attendance Books and revise them with the Security Attendance Books
- Compiles payroll-related data from Operations Department & Employees Managers (e.g. Monthly Variables, Quarter Variables, Bonus, Overtime, Deductions & Penalties)
- Migrates payroll related data to HITS-HR System
- Includes the data of newly hired employees on HITS-HR System
- Updates the data of resigned employees on HITS-HR System
- Prepares the monthly changes sheet, monthly changes file & generates payroll related reports for Raya Holding C & B Representative audit
- Follows up with Raya Holding till the finalization of the audit
- Generates monthly salary transfer reports & Headcount report to be signed by the HR Manager
- Uploads the salary transfers reports on the online banking system and follows up till the authorizations are done
- Follows up with the banks till the salaries are transferred to the employees’ accounts
- Prepares monthly payroll analysis for Finance Department (e.g. Accruals)
- Prepares Profit & Loss analysis for the Operations Department
- Handles employees’ salary inquiries
- Prepares salary raise letters & Updates their salary packages on HITS-HR System
- Handles employees’ complaints, concerns and communicates them to the HR Manager
- Supervises the Personnel & the Medical Insurance functions for C3 employees (e.g. Contracts, Social Insurance, HR Letters, Loan Requests, …etc)
- Conducts Investigations with concerned parties and recommends actions to the HR Manager
- Revises Debit Notes issued by Raya Holding and Raya Contact Center to be signed by the HR Manager
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Handles the logistics of the headsets for C3 (e.g. Providing Supervisors with Headsets, keeping track of all headsets purchased)
- Responsible for passing the Inventory Audit Check with the Free Zone Authorities regarding the company’s headsets
- Responsible for the YAT/Ministry of Communication & Information Technology training program
Job Requirements
- At least 5-7 years of business experience in the human resources field.
- Experience in the compensation & benefits function (preferable).
- Fluency in Arabic is mandatory.
- Proficiency in English.
- Bachelor’s degree in business administration or human resources.
