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Job Description
- Serve as the technical leader for the team in determining the best approach to a requirement.
- Translates business requirements into well-architected solutions that best leverage the Salesforce platforms and products
- Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution’s feasibility and functionality
- Provide hands-on, expert-level technical assistance to developers
- Follow and understand new Salesforce product and technical capabilities resulting from product releases and acquisitions
- Coach and mentor junior technical and functional team members
- Share best practices and be consultative to business stakeholder throughout duration of the project – act as a trusted partner
- Lead project meetings with stakeholders
- Gathering requirements from business stakeholder and translating them into features for a developer to build
- Participate in process flow analysis and process redesign
- Collaborate with a team of Salesforce Developers, and Engineers to determine the most appropriate technical strategy and designs to meet business needs
- Understanding that features need to be built with the entire system in mind and can think ahead and outside the box of what the completed system will look like to ensure a complete end-to-end workflow
- Communicating with developers and validating their solutions not only before development, but as well as performing QA when required to ensure that they meet the needs of clients
- Configure and maintain Salesforce instances via declarative tools, including workflows, process builders, reports, dashboards, etc.
- Provide current best practice and third party solution alternatives from the AppExchange
Job Requirements
- 7-10 Years of Experience
- 4+ years Service Cloud Experience
- Detailed understanding of the Salesforce Classic, Salesforce Lightning, and Salesforce Sandbox Enterprise development environments
- Demonstrated knowledge of the Salesforce.com Service, Sales and Community cloud development environment including but not limited to items such as custom objects, declarative functionality, workflows, triggers, VisualForce, lightning component, migration tools, HTML, responsive design, and SQL
- Must provide solutions that are highly extensible and easy to maintain while keeping the overall end-user experience in mind
- Must demonstrate a strong understanding of data architecture best practices
- Must demonstrate a strong ability to troubleshoot complex technical issues
- Must demonstrate a strong ability to design solutions based on functional requirements
- Must be able to work in a fast-paced environment and juggle multiple projects
- Responsible for Salesforce.com support team along with their SLA and KPIs
- Team management experience for software delivery project
- Experience with agile methodology and Jira software
- Experience in large call center deployment
- Salesforce Certification(s) (Minimum Service Cloud and Sales Cloud)
- Travel and tourism industry Experience
- Arabic and English Language
