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Quality Control & Coaching Executive

Abbassia, Cairo
Posted 5 years ago
98Applicants for1 open position
  • 52Viewed
  • 5In Consideration
  • 42Not Selected
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Job Details

Experience Needed:
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Job Description

  • Monitor and mentor employee’s performance with all methods (side by side or remotely)
  • Score and document areas of improvement, and success of the FTEs.
  • Ensure the alignment of the benchmarks, SLAs, policies, and procedures.
  • Work closely with the operation department and other supporting functions.
  • Tailor, and enhance controls for every process or campaign ongoing.
  • Create and Identify the KPIs for the processes.
  • Deliver the proper coaching for the employees based on the performance or the incidents.
  • Responsible for code of conduct enforcement.

Job Requirements

  • Very good command of English (written/Spoken.)
  • Excellent interpersonal, communication and presentation skills.
  • Fast learner.
  • Detailed oriented.
  • Proficiency with Microsoft Office products is required.
  • Good Negotiation Skills.
  • Work under continuous stress.
  • Very organized.
  • Multi-tasking.

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