Web Developer
B.TECH -
Nasr City, CairoPosted 5 years ago14Applicants for1 open position
- 11Viewed
- 0In Consideration
- 9Not Selected
Job Details
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Job Description
- Minicash Solutions support-functional; provide users with solutions functional support and escalate problems to the concerned solutions development teams for resolution.
- Ensure that the Minicash solutions are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
- Manage problem analysis and resolution for complex solution problems, in conjunction with the users and external solution or service suppliers where necessary.
- Define, develop and provide solution problem analysis and resolution service for complex solution problems in conjunction with the users and Technology Sector Corresponding Business Solutions Development teams.
- Improve application functionality and performance and provide suggestions for system and business improvements.
- The post holder may be required to respond to out-of-hours application support requests (for which an additional allowance will be made)
- Develop procedures and documentation for Minicash solution support
- New user administration as required
- Proactively manage data quality in systems
- Directly provide user training and training materials and arrange third party training.
- Undertake any other duties of a similar level and responsibility as may be required from time to time.
- Achieve a higher Customer satisfaction regarding Support processes.
- Build a trusted relationship with multiple roles in the business unit and Establishes /maintains a strategic relationship with appropriate level key stakeholders and IS&T
- Roll out new updates/solutions into production
- Work hand-in-hand with the corresponding business solutions development teams
Job Requirements
- Computer Engineering or computer science or equivalent Degree
- Installing, maintaining, and supporting business applications
- Extensive experience of analyzing user needs and requirements, mapping process and documenting the results
- Retail industry experience is preferred
- Strong communication and interpersonal skills
- Excellent customer service skills with a passion for continuous improvement
- Makes and communicates clear decisions
- Balances risks and benefits of various options and decisions
- Applies existing methods in new ways or new situations
- Challenges the status quo: suggests new approaches to old problems
