Customer Relationship Executive

Cepack -
10th of Ramadan City, SharqiaPosted 5 years ago

52Applicants for1 open position

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Opens and Maintains customer accounts by recording account information and accurate records of discussions or correspondence with customers.
Participate in planning of key Customer retention campaigns and in the implement customer-based initiatives that will impact the perception of Customer in a positive manner.
Work with customer service, marketing staff and operations to maintain a customer-focused attitude with a focus on activities that create lifetime customers.
Meeting with other managers and Coordinate with all Departments to discuss possible improvements to customer service.
Conduct internal and Customer Satisfaction surveys to determine customer satisfaction and strategic direction.
Customer complaint management, handling customer complaints or any major incidents by clarifying the customer's complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution