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HR Business Partner

Sykes Enterprises
Maadi, Cairo
Posted 5 years ago
168Applicants for2 open positions
  • 122Viewed
  • 9In Consideration
  • 103Not Selected
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Job Details

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Job Description

  • Is an active Business partner to her/his departments and guides and advises, on request or pro-actively, on personnel or HR related topics.
  • Thinks along with the Operational management and delivers effective and pragmatic HR added value in the attempt to make things easier, not more complicated.
  • Supports her/his department answers questions of management and employees with regard to employment procedures including;
  • Absence Management
  • Performance Management
  • Discipline and Grievance issues
  • Recruitment and Selection
  • Employee Legislation
  • Employee Relations
  • Human Resource Planning
  • Human Resource Policies and Procedures
  • Compensations & Benefits
  • Functions as gatekeeper of (legal) processes.
  • Takes appropriate action when procedures are not followed.
  • Attends weekly/monthly operations meeting with designated Operations teams and provides support on HR related issues.
  • Participates actively in Operational events such as MBR’s, QBR’s.
  • Will deliver the Induction presentation day; Sykes’ HR induction for new hires.
  • Is the record keeper regarding HR relevant data such as attrition, absence& sickness.
  • Analyses HR data tracking trends and connecting with relevant parties for action planning.
  • Aligns actions and output with HR colleagues, making sure the HR department functions as 1 team instead of different individuals.
  • Update and maintain HR Information Systems and administers official paperwork such as contracts and documents, tracking and ensuring completion and filed in the employee personnel file.
  • Is able to lead investigations and judges objectively.
  • Participates in HR projects such as GESS, Retention projects and contributes actively enhancing customer satisfaction and reducing attrition.
  • Controls the annual review process of employees of his/her department, sets up necessary sheets, sends the guidelines to management, keeps track of whole process and follows up with management where necessary.
  • Follow up absenteeism and all the HR related information
  • Composes professional correspondence and necessary paperwork in correct English

Job Requirements

  • Fluent English – As we have foreigners and s/he needs to be able to communicate verbally and written in clear professional English.
  • HR Generalist Experience is a must: 3-5 years – meaning must have worked in all branches of Human Resources.
  • Post Graduate Studies in HR is highly preferred.
  • Call Center experience is a plus

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