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Customer Service Agent (Outbound)

Fusion Global Services
6th of October, Giza
Posted 5 years ago
106Applicants for4 open positions
  • 57Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Job Summary:

We are seeking a detail-oriented, thorough, and organized customer Service Agent to join our growing team. You will be one of the first people to help grow one of the strongest startups in the Gulf area and personally grow with it. Being part of this account's 1st batch opens huge doors of opportunities and advancement for both you and FGS.

Duties and responsibilities:

  • Handling Outbound and Inbound calls.
  • Act as the 1st point of contact with customers to resolve their requests regarding car spare parts.
  • Create, maintain and update database of customers with complete information and emails.
  • Consolidate existing customer base while building new customer base.
  • Record outbound call history and customers response in detail.
  • Ensure customer follow-up all the time.
  • Handle customer needs and requirements.
  • Respond to customer inquiries and resolve.

Job Requirements

  • A Bachelor's Degree is required.
  • At least 1 year experience in customer service is preferred.
  • Have a back ground on Car spare parts.
  • Good command of English and Arabic (Written and Spoken)
  • Male is preferred.
  • Maximum age is 35.
  • Meet Personal and Sales team Target.
  • Familiar with CRM system is preferred but not a must.
  • Flexible and welling to work rotational shifts.
  • Strong phone and verbal communication skills along with active listening.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively.
  • Preferably residents of 6th of October city, Sheikh Zayed or nearby.

Package:

  • Net salary is up to 5000 L.E including KPIs and Commission
  • Social and Medical Insurance (after 3 month probation period)

Working Conditions:

  • Fixed shifts from 10:00 A.M to 6:00 P.M
  • 6 days per week (Friday is Off)

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