Customer Experience Expert - Subscription
Fill Box -
New Cairo, CairoPosted 5 years ago27Applicants for2 open positions
- 27Viewed
- 21In Consideration
- 6Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- We are looking for a Customer Experience Expert who has previous experience with a subscription business model to develop and run successful retention initiatives across all customer touch points.
- Using a creative approach to building, segmenting and delivering a best in class strategy across all relevant customer touch points, you will have ownership to drive repeat acquisition, improve retention, customer loyalty and ultimately CLTV.
Duties and Responsibilities
- Planning, managing and delivering a CRM strategy.
- Building collaborative relationships within the business to gain a great understanding of our customer base through insight, segmentation and data analysis.
- Customer journey mapping.
- Customer segmentation via transaction as well as behavioral analysis.
- Creating/implementing & executing automated life-cycle. communication flows which span across all customer touch points.
- Proactively solving customer problems and following up on corrective actions at first contact, and making it a good experience for them.
- Analysis / reporting on campaigns effectiveness in terms of traffic, acquisition, conversion, retention, revenue & CLTV.
- Through customer analysis, Identifying features & site areas for improvement and making recommendations.
- Ownership of main KPI’s which relate to CRM: Increase purchase frequency and CLTV.
Job Requirements
- Previous experience in B2C / CRM / data marketing / email marketing / marketing automation.
- First-hand experience in developing and implementing of a successful CRM strategy.
- Excellent planning, analytical skills and project management skills.
- Strong ability to manipulate customer data to drive marketing efficiencies.
- Experience in setting up / testing and building out marketing automation flows.
- Great communications skills, written and verbal by using positive language.
- Ability to be creative and use their initiative to develop new ideas.