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Job Description
- Maintain good relationships with the clients so that the business can maximize the value of those relationships
- Identify key contacts at potential client to establish and foster a relationship
- Participate in one-on-one meetings with clients to explain services in an effort to guide their choices
- Understand the problems and challenges of clients and identify ways the business could better address those needs
- Grow the business by identifying new sales and business development opportunities
- Seek opportunities to cross-sell or upsell to existing clients
- Monitor and assess activities of our competitors
- Provide excellent service in order to maintain a positive reputation for the company
- Resolve any customer complaints in a prompt and professional manner
- Set , develop and execute a strategy to meet revenue targets
- Lead & coach Customer Service Executives team
Job Requirements
- Bachelor’s degree in business, marketing, management, or related field.
- 7+ years of experience in a sales &customer service role.
- Outgoing and customer-oriented attitude.
- Leading by example ability
- Ability to build, foster, and maintain positive professional relationships.
- Devotion to high-quality customer service.
- Excellent interpersonal communication skills.
