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Job Description
- L2/L3 troubleshooting vGPU/NVIDIA GRID system issues
- Work with 3rd Party Partner (Citrix, VMware, etc) Level 4 support organizations
- Track, file new bugs and reproduce customer issues
- Take ownership and drive customer issues from inception to resolution
- Document customer interactions and better enhance our knowledge base
- Actively work with customers and develop internal relationships to bring to bear NVIDIA's internal expertise
- Participate in the creation, maintenance and versioning of documentation related to enterprise support processes, procedures and associated guidelines.
- Bring independent analysis, communication and problem-solving to customer escalations
- Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or escalate customer issues
Job Requirements
- Bachelor’s degree (in CS/EE/CE/Mathematics or related CS field)
- 5+ years of customer support or software development experience Deep VMWare and/or Citrix VDI environment knowledge including Horizon, XenDesktop and/or RDSH Experience with system level debugging and triaging. You should be very comfortable working in various Linux environments as well as with Windows OS’s Professional-level interpersonal skills (verbal and written), including the ability to adjust communication to the technical level of the audience, and stay calm and focused in negative situations Excellent follow-up and organizational skills
- Ability to be meticulous – careful with the details
- We are seeking someone who brings independent analysis, communication and problem-solving
- Ways to stand out from the crowd:
- Device driver experience (Linux, Windows)
- Experience with Supporting professional graphics solutions, deep learning / artificial intelligence or desktop virtualization
- Experience with NutanixCRM experience (ticketing, knowledge base, forums)
- Management experience is a plus (software, program, project)
- Experience dealing directly with customers especially in escalation situation
- Languages Requested : Fluent English
- Computer Skills Requested : VMware, Citrix, Linux
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