NVIDIA Enterprise Solution Specialist

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Giza, GizaPosted 5 years ago

12Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

L2/L3 troubleshooting vGPU/NVIDIA GRID system issues
Work with 3rd Party Partner (Citrix, VMware, etc) Level 4 support organizations
Track, file new bugs and reproduce customer issues
Take ownership and drive customer issues from inception to resolution
Document customer interactions and better enhance our knowledge base
Actively work with customers and develop internal relationships to bring to bear NVIDIA's internal expertise
Participate in the creation, maintenance and versioning of documentation related to enterprise support processes, procedures and associated guidelines.
Bring independent analysis, communication and problem-solving to customer escalations
Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or escalate customer issues

Bachelor’s degree (in CS/EE/CE/Mathematics or related CS field)
5+ years of customer support or software development experience Deep VMWare and/or Citrix VDI environment knowledge including Horizon, XenDesktop and/or RDSH Experience with system level debugging and triaging. You should be very comfortable working in various Linux environments as well as with Windows OS’s Professional-level interpersonal skills (verbal and written), including the ability to adjust communication to the technical level of the audience, and stay calm and focused in negative situations Excellent follow-up and organizational skills
Ability to be meticulous – careful with the details
We are seeking someone who brings independent analysis, communication and problem-solving
Ways to stand out from the crowd:
Device driver experience (Linux, Windows)
Experience with Supporting professional graphics solutions, deep learning / artificial intelligence or desktop virtualization
Experience with NutanixCRM experience (ticketing, knowledge base, forums)
Management experience is a plus (software, program, project)
Experience dealing directly with customers especially in escalation situation
Languages Requested : Fluent English
Computer Skills Requested : VMware, Citrix, Linux