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Job Description
- Incorporates advanced facilitation skills and classroom management techniques while instructing technical and soft skill topics, including new hire curricula, certification in training, project-related training, and management/leadership skills.
- Creates course content, leader’s guides, handouts, job aids, evaluation/measurement tools, and test criteria for training programs, ensuring that all materials are consistent with adult learning principles and meet established quality standards.
- Develops and implements formal training programs and workflows including administrative functions, utilization of systems, general industry knowledge, and product knowledge.
- Conducts follow-up studies of completed training to evaluate and measure results. Modifies programs based on findings, as needed.
- Evaluates effectiveness of training programs through follow up observation and consultation with stakeholders.
- Modifies programs based on findings, as needed.
- Assesses students’ performance during classroom training.
- Provides follow-up consultation with managers regarding Partners’ attendance/participation, strengths, and coaching opportunities.
- Partners with L&D personnel (ex: instructional designer) to develop or update training programs to meet new and/or changing organizational needs.
- Recommends and implements automation and updates using web-based technology.
- Maintains and acts as administrator of the learning management system and other third party systems utilized in training.
- Coordinates training schedules and evaluate applicable outside training resources.
- Exemplifies L&D department values and standards to ensure continuous improvement, accuracy, and relevance of the training and learning solutions we provide
- Exemplifies the culture, practices, and philosophies of FPCU.
- Develops trainer development programs and coaches others involved in training efforts providing effective growth and development opportunities.
- Maintains privacy of all employee training and development information.
- We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization.
- Every Partner has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards.
- Financial Partners has several processes in place to communicate with leadership and expects that partners will have a commitment to integrity and uncompromising values.
Job Requirements
- 12-14 years of experience
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