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ERP/Application Manager

Alarabia Group
10th of Ramadan City, Cairo
Posted 5 years ago
24Applicants for1 open position
  • 21Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

Position Summary:

  • The Application Administrator has primary responsibility for ensuring business applications are available and performing optimally for our organization.
  • This requires a team member to have a solid understanding of the application, organizational use, and the underlining technologies along with various inputs and outputs.
  • This team member would pro-actively coordinate with other infrastructure teams to effectively respond to technical hardware and software problems utilizing a variety of tools and methods.
  • The ideal candidate has excellent communication skills to facilitate organizational and technical needs.

Essential Job Duties

  • Provide business application liaison coordination between multiple technical, business, and vendor in support of organizational needs
  • Perform Application Administrator duties for assigned applications (Such as user creation and permissions setting, .. etc.).
  • Support Users on complex technical issues including problems related to business applications
  • Investigate and resolve application functionality issues and provide support and troubleshooting for multiple applications
  • Recommendations and oversight of operational maintenance, administration, daily monitoring, Service / Operation Level Agreement, performance, capacity, and troubleshooting of business applications
  • Ensure application knowledge and associated documentation is updated to facilitate service support for business applications
  • Coordinate with technical teams the delivery and packaging of applications to users for business applications
  • Understand, investigate, monitor, and aid in the resolution of integration touch points
  • Participate in internal Application implementations, upgrades, test, and retirements
  • Participate in the planning and testing for disaster recovery and business continuity activities
  • Participate in End-user training Delivery “including one-to-one Training”
  • Stay current on industry trends and technology features
  • Adhere to solid security technology practices
  • Provide On-Call support when required
  • Other duties as assigned

Job Requirements

Required

  • Males only
  • Associate Degree in a related information technology field
  • 1 - 3 years' experience in a technology environment
  • Experience in writing SQL queries
  • Excellent Customer Service skills with the ability to work fluidly with business and technical customers
  • Exceptional Problem solving and troubleshooting skills
  • Experience with ERP Systems and business applications in a corporate environment
  • Promotes teamwork by building commitment and maintaining optimism.
  • Excellent Oral and Written Communication
  • Exceptional organizational skills and attention to detail
  • Solid experience in MS Visio, MS Excel and Reporting tool(s)
  • Very good writing skills in both Arabic and English, including technical and business writing

Preferred:

  • Familiarity with infrastructure technologies such as Server, Security, Desktop, Network, Operating System, Development, and other technologies
  • Knowledge of IT Service Management
  • Provide recommendations on optimal performance of infrastructure technologies. Inclusive of, but not limited to: Server, Security, Desktop, Network, Operating System, Development, and other technologies
  • Have Financial Background

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JobsIT/Software DevelopmentERP/Application Manager