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Specialist 1 - Customer Care

General Electric
Riyadh, Saudi Arabia
Posted 5 years ago
93People have clicked1 open position
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

Role Summary:

  • Managing the After Market spares part quotes and order booking for Bently Nevada for Saudi Arabia and Bahrain
  • Issue ZPH order (based on the BOM for a project like racks etc).
  • Coordinate with the factory for deliveries and shipments
  • Follow up on ARC's and past due invoices.
  • Managing blocked orders in SAP
  • Coordinate with Credit team and Finance for any order release issues.
  • Issue Pricing Agreement Material list/Terms and ConditionsCover other region during their vacation

Essential Responsibilities:

  • Flow Issue quotes and Order booking for Bently Nevada spare parts .
  • Coordinate with planning team in Minden for the ship date if SSD if not meet in the system or further improvement is required
  • Create delivery Review shipping documents before dispatch in case of FCA/EX
  • WIn case there are third party inspection or attestation, coordinate with the Logistics team or the Third party inspector (this is in case of Iraq)
  • Works on Disputes, follow up with customer on the outstanding invoice
  • Raise Invoice cancel/Rebill
  • Coordinate with Credit team and Finance for any order release issues (these pertains to orders that got blocked due to AP, LC or outstanding invoices)
  • Issue Pricing Agreement
  • Material list/Terms and Conditionsâ
  • Review customer terms and conditions
  • RMA process either assist on following up with RMA team or raising a request on customer behalf
  • Raise Engineering Review WF in case ordered materials is with MOD
  • Raise OTR WF for new MODs
  • Cover other region during their vacation Project
  • Issue ZPH order (base on the BOM for a project like racks etc)
  • Coordinate with planning team for the delivery
  • Send AWB details to Jafza sourcing team for projects that recently shipped out from Minden
  • Issue manual shipping documentation (PL and CI) in case project order are shipping directly to end user facility
  • Follow up shipment clearance if necessary specially if direct to customer
  • Correct costing error for project (transferring WBS)
  • Issue SPIR pricing Note: for project, each ZPH (depending on the volume of ordered material), each Sales order can take half of day work.

Job Requirements

Qualifications/Requirements:

  • High school Diploma or Bachelors degree in any science stream .
  • Proficiency with Microsoft office and Outlook .
  • Knowledge of SAP order booking and quotes entry would be given preference.

Desired Characteristics:

  • Ready to work flexible office hours .
  • This role might require you to work beyond official office hours as and when required .
  • Team Player .
  • Should be comfortable to work in multicultural environment .

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