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Job Description
Application Support duties and responsibilities of the job
Application Support roles are often responding to technical problems that occur abruptly and require immediate solutions. Knowing this, the following duties and responsibilities are generally included in an Application Support job description:
- Possessing specialist knowledge of operating systems, devices, applications and software
- Providing technical support to teams within the organization, and to external clients when required
- Assisting with systems integrations
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
- Maintaining and updating technical documents and procedures
- Identifying and resolving technical issues
- Managing coordination at a local and international level where required
- Delivering regular and customized training to teams within the business
- Preparing maintenance plans and upgrading schedules for the organization’s systems
- Developing reports for teams across the business
Job Requirements
Application Support job qualifications and requirements
Applicants who have a bachelor degree out of below list are encouraged to apply;
- Information Technology
- Computing Studies
- Information Systems
- Business Administration
Skills & Experience:
- Intimate knowledge of an organization’s computing systems
- Familiar with Large Processors and banking applications
- Ability to explain complex ideas to those with limited IT and systems knowledge
- Exceptional verbal and written communication skills
- Listening ability and patience
- Extraordinary customer service and relationship management experience
- Critical thinking skills
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