Call Center Agent (Fixed Shifts) - Real Estate Developer

About our client:

• A real estate developer, originally founded in 1994, the Developing sector has proven to be one of the most successful ventures within the frame of the company, and has aggressively entered the Egyptian market as well as the Gulf Regions, to being one of Egypt’s premiere leading developers in the past 15 years.

Job Description:

This is a CALL CENTER vacancy with no rotational shifts.

• Shift from 9 AM TO 6 PM

Reporting to: Call Center Manager

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets