Telesales Agent

• The Telesales Representative serves as the front line to our external Customer base. The primary responsibility of the Telesales Representative will be to provide professional, timely and complete sales service to an assigned Customer base. The Telesales Representative will provide Customer specific sales building solutions by leveraging Customer Relations Management (CRM) insights, creating rapport, and effectively translating product features into benefits.

• The Telesales Representative should have a strong desire to serve. Effective Telesales Representatives will have a high sales aptitude with strong organization and follow up skills. Additionally, they should be a skilled communicator with the ability to unlock and understand business needs of retail Customers, translate product features into benefits, overcome selling objections, and provide resolution to Customer inquiries and issues.

Responsibilities

• Plan and execute scheduled outbound telephone sales calls and standards for an assigned Customer base, Provide Customers with post order confirmation and follow up.
• Create and maintain relationships with assigned Customers.
• Collect and record Customer Relationship Management data.
• Leverage sales history to enhance Customer rapport and to provide account specific sales solutions.
• Execute sales programs and initiatives, and achieve assigned sales goals.
• Evaluate Customers compliance and work with Customer on resolution when issues exist. Report issues to Supervisor.
• Perform efficient and accurate sales order entry.
• Expedite the resolution of the customer to meet the customers' satisfaction, solve their problem and satisfy their needs.