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Job Description
- Troubleshooting user problems, software, hardware & mobile.
- Install and configure users’ PCs, Mail, and different desktop applications
- Support users issues across various IT Systems
- Handling user network problems.
- Handling user physical reallocation.
- Maintaining users’ requests on Service Desk, Phone Calls and IM.
- Tracking and maintaining IT assets on Service Desk.
- Troubleshooting, fixing and testing physical networks elements (Nodes, Patch Panels and cables).
- Build and update OS system images for various users’ types.
- Maintaining laptop backup.
- Troubleshooting OS problems and solving applications issues.
- Report problems feedback and make documentation.
Job Requirements
- Bachelor degree in Communications Engineer
- 2-3 Years Experience in a similar job
- Resident of Cairo
- Age should be below 27 years
- Basic knowledge in administrating MS Active Directory.
- Basic knowledge in administrating MS Exchange server.
- Strong computer hardware knowledge.
- CCNA Certificate preferred.
- MCSA 2012 Certificate preferred.
- Work under stress.
- Teamwork ability.
- Hard Worker.
