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IT Supervisor

Athear
New Cairo, Cairo
Posted 5 years ago
186Applicants for1 open position
  • 172Viewed
  • 17In Consideration
  • 155Not Selected
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Job Details

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Job Description

  • Coordinate regular meetings with Systems vendors to track issues and ensure systems stability.
  • Provide consultancy services related to managed Systems to other lines of IT support and in cross teams initiatives.
  • Managing the crisis related to the managed systems and report to vendors and management when needed.
  • Report the day-to-day work & KPIs required to keep the managed systems up, running and supporting the business activities
  • Design, implement, and support highly-performance, highly-available infrastructure of on-premises hardware and on public clouds.
  • Day-to-day operations of the systems including systems administration, monitoring and storage performance.
  • Assisting with internal and external support of deployed IT and Web services.
  • Planning, Implementation and monitoring of backups, disaster plans and fault tolerance.
  • Administrates users’ accounts by adding/deleting/modifying accounts, email accounts, FTP accounts, chat accounts, Antivirus and handle authentication and authorization on resources.
  • Participation in service cloud based administration such as Antivirus, Office 365, SharePoint and Monitoring/Alerting systems.
  • Updating the technical documentation and the team knowledge base.
  • Assess new technologies and products, applying industry best practices and methodologies to operations activities.
  • Participate in the overall secure design and performance of system/server’s environment.
  • Conducting periodic safety tests of system performance, reliability, and load, assists the service desk and operations in resolving system performance issues.
  • Take lead in resolving operational issues, perform root cause analysis, and implement necessary corrective actions to prevent re-occurrence

Job Requirements

  • Excellent experience in Client management systems, Asset management, and operation management systems.
  • Faculty of engineering or computer science graduate is preferred.
  • IT experience from ( 8- 10 years).
  • +4 years minimum experience as a dedicated Microsoft system administrator in a large-scale enterprise .
  • Call center background
  • Expertise in Microsoft cloud technologies such as Office 365 and SharePoint.
  • Excellent English written and spoken.
  • Very Good Presentation, analytical & Problem-Solving Skills.
  • Knowledge of Storage management, provisioning, and optimization.
  • A resident of Cairo .
  • Males Only

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