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IT Help Desk Specialist

GlobeMed Egypt
Maadi, Cairo
Posted 5 years ago
182Applicants for1 open position
  • 41Viewed
  • 11In Consideration
  • 2Not Selected
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Job Details

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Job Description

  • Provide hardware, software and all front end technical support for internal users.
  • Troubleshoot and resolve hardware and software application in a multiple operating system environment.
  • Respond to and resolve helpdesk via telephony, email, ticket portal emails, calls and voicemails in a timely manner.
  • Manage the service ticket queue, prioritize requests and perform work to meet or exceed user expectations and deadlines.
  • Set up new desktops and laptops with necessary business applications.
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
  • Ability to solve inquiries remotely for our branches/booths/offices outside the company premises or personally if necessary
  • Set up user accounts, permissions, mailboxes, groups, Users applications, and other server administration items
  • Configure and troubleshoot hardware as necessary (computers, printers, mobile phones, networking, wiring, etc.).
  • Configure and remotely support mobile devices such as mobile devices.
  • Perform routine and preventative maintenance on printers, copiers, fax machines, scanners, and other equipment.
  • Ability to lift and transport moderately heavy objects, such as computers and peripherals.
  • Maintain positive and effective working relationships with numerous departments and employees.
  • Testing new technology and organizing cables and testing the passive network
  • Suggest new work processes to maintain a smooth workflow.

Job Requirements

  • Bachelor degree in Computer science from a reputable university.
  • Age: from 23 to 30 years old.
  • Good to Very Good command of English language
  • Experience: 1 - 2 years in IT help-desk is a MUST
  • High-level knowledge of Microsoft Windows, Office and IOSPC hardware equipment set-up and utilization (Cameras, printers, scanners, modems, network cards)
  • Males ONLY can apply - Military service shall be exempted/completed
  • Flexible to meet extra working hours and a strong ability to handle the pressure
  • Hard-worker, willing to learn and proactive.
  • Analytical, problem-solving skills and effective time management.
  • Demonstrated ability to multi-task, prioritize and re-prioritize as necessary.
  • Strong Communication skills and the ability to maintain business courtesies
  • Previous experience in a multinational organization is a plus.

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