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Job Description
- Support Business Team in developing HLD and SOW in light of vendor’s standards when needed.
- Generate LLD document as per the supplied HLD and SOW in light of vendor’s standards.
- Coordinate with technical project manager in developing project implementation schedule as per project SOW.
- Follow the project plan in deploying the installations of Large-Scale projects upon the agreed plan & Scope of work.
- Perform project(s)’ Configuration as per its LLD proficiently & according to vendor’s Standards.
- Develop & execute the project’s acceptance criteria and test plan.
- Conduct the quality assurance & testing in light of the acceptance criteria.
- Manage technical and non-technical know-how transfer with the team.
- Provide a full Technical documentation of the implemented projects.
- Prepare task status report as required.
- Efficiently respond to the escalated problems within the time agreed on the SLA (Service level Agreement).
- Competently Troubleshoot and Solve the escalated problems within the time agreed on the SLA.
- Follow the proper Escalation Matrix if the Problem is of a higher level or still persists.
- Create and develop technical report when needed.
- Participate in High Level Technical Value Add-On Services such as the Networking Performance tuning, Network Health Check.
- Advise on configuration optimization for maximum uptime and performance.
- Update Network documentation after any modification or change. (Configurations & Change Management).
- Supervise all direct reporters to ensure the smooth running of all operations and daily tasks.
- Follow up the execution of the technical and personal development plan of team members.
- Assign field activities on the team.
- Coach direct reporters in technical and non-technical aspects.
- Perform all assigned tasks from the direct manager within the scope of department.
- Manage the know-how transfer for team of own supervision.
Job Requirements
- 7-10 years of similar experience
- CCIE- R&S, CCIE-DC or CCIE-Wireless is a MUST.
- Thorough hands-on experience on Cisco routers, switches network management products.
- Thorough experience in Cisco wireless and mobility solutions.
- Thorough experience in Cisco WAN Optimization.
- Thorough experience in Cisco data center solutions such as UCS and HyperFlex.
- Thorough experience in Cisco Software-Define networking solutions such as ACI and SD-Access.
- Solid Knowledge of network Protocols.
- Solid Knowledge of Technical reports writing.
