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Job Description
- Oversee departmental operations on a day-to-day basis, and ensure that work is done safely, on time and within budget and to the right quality standards.
- Supervising and overseeing the direction of service, ensuring that the client’s specifications and requirements are met, reviewing progress and liaising with quantity surveyors to monitor costs
- Enforce all workplace policies and procedures
- Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
- Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results
- Participates in formulating and administering company policies, directing and coordinating all divisional activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives.
- Oversees key projects, processes and performance reports, data and analysis.
Job Requirements
- Ability to carry out risk assessments
- Knowledgeable in safety requirements for major turnaround and maintenance activities
- Skills in developing technical reports.
- Excellent knowledge of Microsoft office software
- Planning and organizing
- People management
- Result orientation
- Problem solving and Decision making
- Organizational Awareness
- Bachelor Degree
- 7+ previous similar experience preferably in Contact Center Industry