Customer Support Specialist
Fill Box -
New Cairo, CairoPosted 5 years ago22Applicants for2 open positions
- 22Viewed
- 5In Consideration
- 17Not Selected
Job Details
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Job Description
- Our customer care team will be facing our customer inquiries, complaints, and issues.
- They love solving problems and they will go the extra mile to deliver a wow user experience.
- This is a unique opportunity to become part of an exciting team who are dedicated to the care of our customers.
- As our team expands, we need to know that we have the right people in place to ensure that our customers are always 100% satisfied.
Job Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, email, social media and live chat.
- Proactively solve customer problems and follow up on corrective actions at first contact.
- Provide the relevant solutions to make it a good experience for them.
- Handle customer support cases in a timely professional manner; open tickets and follow up with other departments to ensure that the problem is solved.
- Monitor customer complaints on social media and reach out to provide assistance.
- Gather customer feedback and share with our Operations and Marketing teams.
- Provide a high level of quality support in order to meet and exceed the expectations of our customers.
- Perform other duties upon request.
Job Requirements
- 2 to 4 years of experience in the customer service field.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- working days from Saturdays to Thursdays.
General skills & abilities:
- Strong organizational, time management, and analytical skills.
- Strong problem-solving skills.
- Ability to work within a team and independently.
- A glass-half-full outlook that contributes to our company culture.
