Service Advisor Engineer (Bodyshop & Paint)

As a BMW Service Advisor, you’ll be at the forefront of the automotive industry, ensuring the highest possible quality of advice for customer service and simultaneously acts as a salesman for services and parts.

Responsibilities will include:

• Customer advice and care in all questions involving body repairs and paintwork as well as repair methods and economic efficiency.
• Ensuring customer mobility.
• Preparing damage calculations.
• Coordination between customer and insurer (declaration of assignment and assumption
• of repair costs).
• Preparing repair orders according to expert reports submitted, customer wishes and the guidelines of BMW AG.

• Quality assurance for third parties involved (e.g. external paint shops).
• Active selling of services and parts while simultaneously ensuring customer satisfaction.
• Active selling of BMW car insurance.
• Marketing of Accident Hotline and small repairs. (Interior repair, spot repair, dent repair, etc.)
• Monitoring orders and deadlines, preparing, checking and explaining invoices.
• Responsible for final inspection and performance of vehicle finish – checking for quality
• and orderly working.
• Vehicle handover and explaining invoice to customer.
• Ongoing contact with cooperation partners (officially appointed experts, car hire companies, vehicle recovery services, …).