Browse Jobs
For Employers
Post JobLog inGet Started

Staff Software Support Engineer

Sumerge
Cairo, Egypt
Posted 5 years ago
22Applicants for1 open position
  • 15Viewed
  • 0In Consideration
  • 0Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Leverage Support processes, systems and tools to resolve a variety of technical problems.
  • Reach clients either via phone, email or chat with an appropriate action plans.
  • Own problems through resolution, properly escalate unresolved issues to appropriate internal teams (software developers, system admins ...etc).
  • Manage, prioritize, and respond to cases within defined SLA’s.
  • Provide prompt, efficient, detailed, customer-oriented service.
  • Monitor queues and respond to issues within defined SLAs.
  • Create and maintain problem resolution procedures.
  • Ensure all issues are properly logged.
  • Investigate application issues and customer-driven production problems
  • Technical troubleshooting of issues, resolution and document the solution for issues.
  • Identify and develop tools, techniques and procedures for improving the performance, availability and reliability of applications
  • Work with development and engineering teams to design and refine processes, procedures, and delivery mechanisms

Job Requirements

  • 5+ Years of experience in technical application support or technical implementations.
  • Bachelor’s degree in Computer Science or equivalent education in a related discipline.
  • Proven experience RDBMS administration specially Microsoft SQL Server, including log analysis and query handling.
  • Troubleshooting performance issues in application, database , network and OS layers.
  • Having a programmer's mindset, java knowledge is a plus.
  • Worked on different operating systems (Windows, Linux .. etc).
  • Application server knowledge and troubleshooting, WebSphere knowledge is a plus.
  • Ability to troubleshoot and analyze networked environments.
  • Experience in clustering and/or replication is a plus.

Featured Jobs

Similar Jobs

Search other opportunities
JobsIT/Software DevelopmentStaff Software Support Engineer