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Job Description
A Multinational Construction Equipment company requires:
E-Business Customer Portal coordinator
- Reports Directly to Parts Retail Development Manager
First line support & coordinator of CAT’s eCommerce application ‘Parts.Cat.com’. Following up and engaging with customers and Business Units to increase online usage and ultimately increased incremental online Parts sales.
- Increase Registrations of online applications.
- Increase incremental parts sales via eCommerce ‘online’
- Increase Satisfaction and Loyalty of Customers through engagement to Customer Portal
- Support Parts.Cat.Com online systems from account registration requests, a system set up and ongoing performance
- Compiles regular (weekly & monthly) summary and analysis reports of online visits and sales activity
- Prepare and execute follow up / Support action plans for any underperforming customer segment or BU
- Monitoring and reporting the Ship to Me initiative deployment
- Conduct any other ad-hoc analysis that helps improve eCommerce in the company.
- Provides cover to Product Support Departmental Administrator
Job Requirements
- Bachelor of Commerce, Business Administration, Information System or relevant Majors.
- 3-5 years experience in the online field, digital marketing, product development, business development or sales.
- Aware of online sales strategies to be applied through different platforms.
- Experience in Sales Admin, General Admin or Projects departments
- Been involved in ‘successful’ Projects and meaningful report creation and added value ‘Interpretation
- High-level communication skill
- High-level computer skills
- Self-initiative, drive and motivation
- Excellent Organizational and Prioritization skills
- Excellent spoken and written English
- Customer Focus, Innovation, Strategic Awareness & Leadership
- Planning, Organizing & Controlling
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