Job Details
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Job Description
- To supply first line maintenance and advice to users in conformance with Corporate ICT policies and procedures.
- Maintain the integrity and availability of all staff computers, printers and related hardware and software.
- Clean, install and modify operating systems and software programs, such as virus protection.
- Maintain and verify the completion of scheduled jobs such as backups.
- Respond to inquiries from users on company provided software or hardware and identifying opportunities to suggest solutions or upgrades that will support THE COMPANY’s business operations more efficiently.
- Analyze and determine source of computer problems (hardware, software, user access, etc.) and taking necessary action to solve problem or escalate the problem to direct manager or provider.
- Provide new hardware and ICT equipment for new employees or as replacement for damaged components, assist in the co-ordination of the movement of equipment, test and fix faulty ICT equipment.
- Log and keep records of employee queries.
- Analyze call logs to spot common trends and underlying problems and document resolutions for future reference.
- Keep records of all ICT equipment (ICT assets, desktops, laptops, printers, etc.)
Job Requirements
Minimum Qualifications:
- Degree in Computer Science or relevant discipline.
Minimum Experience:
- 2-5 years of experience in a related position
Job Specific Skills:
- Excellent communication and customer care skills
- Analytical and problem solving skills
- Good knowledge of Helpdesk and latest IT updates
- Good knowledge of helpdesk service standards.
