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Job Description
- Manages and leads a team of employees.
- Communicates company goals, and deadlines to team.
- Motivates team members and assesses performance.
- keeps management updated on team performance.
- Communicates concerns and policies among management and team members.
- Communicates effectively with customers’ inquiries, complaints, or sales over the phone through following contact center procedures and quality standards.
- Maintaining punctuality on working hours.
- Maintain high performance through accomplishing assigned targets and Quality guidelines on the due dates.
- Filling CRM with accurate information through active listening and affirming client information
- Positively adapt with any business change implemented.
- Show a comprehensive knowledge of products and services and their competitive advantages through continues self-improvement and following quality standards
Job Requirements
- Previous contact center experience (DME) is a must
- Languages: Fluent command of English (oral/written)
- 22 – 31 years old.
- Working Hours: Monday-Friday (3:30 PM-12:30 AM)
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